HOOKED TERMS & CONDITIONS
Last Updated: 31 August 2026
These Terms & Conditions govern your use of the HOOKED website, including information, content and services made available through the website, and purchases made through the HOOKED online store.
HOOKED operates as a boxing and training facility and also offers apparel and merchandise for purchase online.
By accessing or using this website, submitting information through the website or purchasing a product from HOOKED, you agree to these Terms & Conditions.
Memberships are subject to separate membership terms, payment conditions and participant waivers provided and accepted during the membership signup process.
1. WEBSITE USE
The HOOKED website provides information about our gym, training, classes, coaches, memberships, facilities, apparel, events and other products and services.
We make reasonable efforts to ensure information displayed on the website is accurate and current. However, information including timetables, pricing, availability, coaches, products and services may change from time to time.
Information provided on the website is general in nature and should not be relied upon as medical or professional advice.
HOOKED may modify, suspend or discontinue parts of the website at any time.
2. MEMBERSHIPS
HOOKED memberships are subject to separate membership terms and conditions provided during the membership signup process.
Before commencing a membership, members are required to review and accept the applicable:
• Membership agreement
• Membership fees and payment terms
• Cancellation and suspension conditions
• Participant waiver
• Acknowledgement of risk
• Any other conditions applicable to the selected membership
Those terms form the agreement governing the individual membership.
These website Terms & Conditions do not replace, modify or override any membership agreement, waiver or other terms separately accepted as part of becoming a HOOKED member.
3. TRAINING & PARTICIPATION
Boxing, combat sports, strength and conditioning, fitness training and other physical activities involve inherent risks.
Applicable participant declarations, acknowledgements of risk, waivers and other participation conditions are provided during the relevant membership or participant signup process.
Participants are responsible for reviewing and accepting those conditions before participating in HOOKED training or activities.
If you have concerns regarding your ability to safely participate in physical activity, you should obtain appropriate professional medical advice before participating.
ONLINE STORE TERMS OF TRADE
4. ONLINE STORE
HOOKED operates an online store offering HOOKED apparel, training apparel, merchandise and related products.
Certain products are produced specifically after an order is placed and may therefore be made to order.
These Terms of Trade apply to purchases made through the HOOKED online store.
5. PLACING AN ORDER
By placing an order with HOOKED, you confirm that the information supplied during checkout is complete and accurate.
Before completing your purchase, you are responsible for checking:
• Product
• Size
• Colour
• Quantity
• Contact details
• Email address
• Shipping address
Once an order has been submitted, you will receive an order confirmation using the contact information provided.
HOOKED reserves the right to refuse or cancel an order where reasonably necessary, including where:
• A product becomes unavailable
• An incorrect price or product description has been displayed
• Payment cannot be processed
• Incorrect or incomplete information has been provided
• Fraudulent or unauthorised activity is reasonably suspected
If HOOKED cancels an order after payment has been received, any amount required to be refunded will be returned using an appropriate payment method.
6. MADE-TO-ORDER APPAREL
Some HOOKED apparel is produced specifically for the customer after an order has been placed.
Production may commence shortly after payment is confirmed.
Customers are responsible for carefully reviewing their product, size, colour and other selections before completing an order.
Once production has commenced, changes or cancellations may not be possible.
7. PRODUCT INFORMATION
HOOKED makes reasonable efforts to accurately display product descriptions, photographs, colours, materials, sizing and other product information.
However, the appearance of colours may vary depending on your screen, device and display settings.
Minor variations may also occur between production batches due to differences in:
• Fabric
• Dye
• Materials
• Printing
• Embroidery
• Manufacturing processes
• Print placement
• Garment finish
Reasonable manufacturing variations do not necessarily mean that a product is defective.
8. SIZING
Sizing information is provided on individual product pages where applicable.
Customers should carefully check the relevant size chart before ordering.
Sizing and fit may vary between different garments and styles. Products may be described as fitted, regular, relaxed, oversized, cropped, compression, men's, women's or unisex.
Where measurements are provided in centimetres, customers should compare these measurements against their preferred fit before ordering.
Selecting an incorrect size does not constitute a product fault where the item supplied matches the product and size ordered.
This does not affect any rights you may have under Australian Consumer Law.
9. PRICES
Unless otherwise stated, prices displayed on the HOOKED website are in Australian dollars.
Prices may change without notice.
The applicable price will generally be the price displayed when an order is placed.
Shipping charges and any other applicable costs will be displayed during checkout before payment is completed.
HOOKED reserves the right to correct genuine pricing errors where permitted by law.
10. PAYMENT
Payment must be made using one of the payment methods available through our online checkout.
By providing payment information, you confirm that you are authorised to use the selected payment method.
Payment may be processed securely using authorised payment service providers.
HOOKED does not directly store complete credit or debit card details processed through these payment services.
Orders may not enter production or fulfilment until payment has been successfully received or authorised.
11. PRODUCTION & FULFILMENT
Some HOOKED apparel is manufactured specifically after an order has been received.
Production times are estimates and may vary depending on:
• Order volume
• Product availability
• Manufacturing requirements
• Customisation requirements
• Public holidays
• Seasonal demand
• Circumstances outside our reasonable control
Production time is separate from shipping and delivery time.
12. SHIPPING & DELIVERY
Shipping charges and available delivery options will be displayed during checkout where applicable.
Delivery timeframes are estimates only unless expressly stated otherwise.
Once an order has been dispatched, tracking information may be provided where available.
HOOKED cannot guarantee a specific delivery date where delivery depends upon external shipping and logistics services.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information after placing an order, contact HOOKED as soon as possible.
We cannot guarantee that shipping details can be changed once an order has entered production or fulfilment.
13. INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, processing fees or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are not included in the amount paid to HOOKED and are the responsibility of the recipient.
HOOKED is not responsible for delays caused by customs or border authorities.
RETURNS & REFUNDS
14. CHANGE OF MIND
Because HOOKED apparel may be produced specifically to order, we generally do not accept returns, refunds or exchanges where a customer:
• Changes their mind
• Orders the incorrect size
• Selects the incorrect colour
• Orders the incorrect product
• No longer wants the product
• Provides incorrect order information
Customers should carefully review product descriptions and size charts before purchasing.
Nothing in this section limits your rights under Australian Consumer Law.
15. FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives faulty, damaged, defective, misprinted or incorrectly produced, please contact HOOKED as soon as possible.
We recommend notifying us within 7 days of delivery to allow the issue to be investigated promptly.
When contacting us, please provide:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant
• Video evidence where reasonably necessary
We may request additional information where reasonably required to assess the issue.
If the product is faulty or otherwise fails to meet an applicable consumer guarantee, you may be entitled to an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
Please contact HOOKED before returning an item so appropriate return instructions can be provided.
16. RETURN CONDITION
Where a return is authorised for reasons other than a product fault, the product may be required to be:
• Unworn
• Unwashed
• Unused
• Unaltered
• Free from stains or damage
• In its original condition
These requirements do not restrict your rights where a product is genuinely faulty or where Australian Consumer Law provides otherwise.
17. ORDER CANCELLATIONS
If you need to cancel an apparel order, contact HOOKED as soon as possible.
Where production has not commenced, we may be able to cancel the order.
Once a made-to-order product has entered production, cancellation or modification may no longer be possible.
This does not affect any rights or remedies that cannot lawfully be excluded.
18. LOST OR MISSING ORDERS
If an order appears to have been lost during delivery, please contact HOOKED with your order number and relevant tracking information.
We may need to investigate the shipment before providing a resolution.
Customers should also ensure that the shipping information supplied when ordering is accurate and complete.
19. AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law where those guarantees apply.
Nothing contained in these Terms & Conditions is intended to exclude, restrict or modify any statutory guarantee, right or remedy that cannot lawfully be excluded.
Where these Terms & Conditions are inconsistent with a mandatory right available under Australian Consumer Law, the applicable statutory right will prevail.
PRIVACY POLICY
20. YOUR PRIVACY
HOOKED respects your privacy and takes reasonable steps to protect personal information collected through our website and business operations.
Personal information is information or an opinion that identifies you or could reasonably identify you.
The information we collect depends on how you interact with HOOKED.
21. INFORMATION WE MAY COLLECT
We may collect information including:
• Your name
• Date of birth where required
• Email address
• Phone number
• Billing address
• Shipping address
• Order and transaction information
• Membership information
• Emergency contact information where required
• Information you provide when making an enquiry
• Communications with HOOKED
• Marketing preferences
• Website usage information
• Device and browser information
• IP address
• General location information
• Cookie and analytics information
Additional information necessary for membership or participation may be collected separately during the relevant signup process.
22. HOW WE COLLECT INFORMATION
Personal information may be collected when you:
• Visit our website
• Contact HOOKED
• Submit an enquiry
• Purchase apparel or merchandise
• Create or manage an account
• Apply for or manage a membership
• Register for training or another activity
• Subscribe to marketing communications
• Interact with HOOKED online
• Otherwise voluntarily provide information to us
Certain technical information may also be collected automatically when you use our website.
23. HOW WE USE YOUR INFORMATION
HOOKED may use personal information to:
• Provide our products and services
• Manage memberships
• Administer member accounts
• Communicate with members and customers
• Process apparel orders
• Process payments
• Arrange production and fulfilment
• Arrange shipping and delivery
• Provide customer support
• Respond to enquiries
• Maintain business and transaction records
• Operate and improve our website
• Analyse website performance
• Prevent fraudulent or unauthorised activity
• Meet legal, taxation and accounting requirements
• Manage safety and operational requirements
• Send marketing communications where permitted
We will only use personal information for purposes reasonably related to our business operations or as otherwise permitted or required by law.
24. SERVICE PROVIDERS
HOOKED may use trusted third-party service providers to assist with operating our business.
These may include services relating to:
• Website operation
• Membership administration
• Payment processing
• Product manufacturing
• Order fulfilment
• Shipping and logistics
• Communications
• Data storage
• Analytics
• Marketing
• Business administration
• Security and fraud prevention
Where reasonably necessary, relevant personal information may be provided to these service providers so they can perform services on behalf of HOOKED.
We do not sell or rent personal information to third parties for their independent marketing purposes.
25. PAYMENT INFORMATION
Payments may be processed through secure third-party payment services.
HOOKED does not directly store complete credit or debit card information where payment details are processed through an authorised payment provider.
Payment providers may collect and process information necessary to complete a transaction.
26. COOKIES & ANALYTICS
Our website may use cookies, pixels and similar technologies.
These technologies may be used to:
• Operate website functionality
• Maintain shopping cart functionality
• Remember preferences
• Understand how visitors use the website
• Analyse website traffic
• Improve website performance
• Measure advertising effectiveness
• Prevent fraudulent activity
• Support marketing activities
You may be able to manage cookies through your browser settings.
Disabling certain cookies may affect the operation of parts of the website.
27. MARKETING COMMUNICATIONS
Where permitted by law, HOOKED may use your contact information to communicate information about:
• Gym updates
• Classes
• Events
• Apparel releases
• Promotions
• Offers
• Other HOOKED products and services
You may unsubscribe from marketing emails using the unsubscribe option included in the relevant communication.
Unsubscribing from marketing does not prevent HOOKED from sending necessary operational communications relating to your membership, account, payment, booking, purchase or enquiry.
28. DATA SECURITY
HOOKED takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored electronically using systems necessary to operate HOOKED.
While reasonable security measures are used, no internet transmission or electronic storage system can be guaranteed to be completely secure.
29. DATA RETENTION
Personal information may be retained for as long as reasonably necessary for:
• Membership administration
• Order and transaction records
• Customer support
• Accounting and taxation
• Fraud prevention
• Legal and regulatory obligations
• Dispute resolution
• Legitimate business record keeping
Information that is no longer reasonably required may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
30. ACCESS & CORRECTION
You may contact HOOKED if you would like to request access to personal information we hold about you or request correction of information you believe is inaccurate.
We may need to verify your identity before processing certain requests.
There may be circumstances where information cannot immediately be deleted because HOOKED is required or reasonably entitled to retain it for legal, taxation, transaction, safety or record-keeping purposes.
GENERAL TERMS
31. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of the HOOKED website and materials produced by HOOKED, including:
• HOOKED name and branding
• Logos
• Apparel designs
• Graphics
• Photographs
• Videos
• Written content
• Website design elements
• Promotional materials
are owned by or licensed to HOOKED.
You must not reproduce, distribute, modify, sell or commercially exploit HOOKED intellectual property without prior permission.
32. ACCEPTABLE USE
You must not knowingly use the HOOKED website:
• For unlawful or fraudulent purposes
• To impersonate another person
• To place fraudulent orders
• To interfere with website operation or security
• To attempt unauthorised access to systems or information
• To introduce viruses, malware or other harmful material
• To infringe intellectual property or other legal rights
HOOKED may restrict website access or cancel transactions where we reasonably believe misuse or fraudulent activity has occurred.
33. THIRD-PARTY LINKS
The HOOKED website may contain links to external websites, platforms or services.
These external services are operated independently and may have their own terms and privacy practices.
HOOKED is not responsible for the content, availability or privacy practices of external websites that we do not control.
34. LIMITATION OF LIABILITY
To the maximum extent permitted by law, HOOKED will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by law.
Nothing in this section limits your rights under Australian Consumer Law.
35. EVENTS OUTSIDE OUR CONTROL
HOOKED will not be responsible for delays or failures caused by circumstances reasonably outside our control.
These may include natural disasters, severe weather, transport disruptions, telecommunications outages, industrial action, government restrictions, supply interruptions or other events that prevent normal operation.
Where an event affects an apparel order, HOOKED will take reasonable steps to resolve the situation.
36. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.
The remaining provisions will continue to apply.
37. GOVERNING LAW
These Terms & Conditions are governed by the laws applicable in Victoria, Australia.
Any dispute relating to these Terms & Conditions will be subject to the jurisdiction of the courts and tribunals of Victoria and any applicable Commonwealth jurisdiction.
Nothing in this section limits any rights available to consumers under applicable Australian law.
38. CHANGES TO THESE TERMS
HOOKED may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
The current version will be published on this website with the latest revision date.
39. CONTACT HOOKED
Questions regarding these Terms & Conditions, privacy, online orders or returns can be directed to HOOKED using the contact information provided on our website.